Refund policy

Refund Policy:

At Stickerman Australia Pty Ltd, we strive to deliver top-quality custom products promptly. However, we acknowledge that occasional issues may arise.

Quality-Related Refunds:

• If you're dissatisfied with your order, contact us. We value customer feedback and are committed to enhancing our operations.
• As each order is custom-made, returns unrelated to quality reasons (e.g., change of mind, wrong size, or different product preference) are not accepted.

Responsibility for Print Errors:

• Stickerman Australia Pty Ltd cannot take responsibility for print errors approved in the provided proof. Colors may vary in print compared to on-screen displays, so advising Pantone (PMS) colors before proof approval is crucial for accurate color matching.
• If an error occurs during the setup process at the fault of Stickerman Design, and a proof has not been ordered, Stickerman Australia Pty Ltd will replace 100% of the product, including shipping.

Return Eligibility:

• Our return policy lasts for 14 days. Contact us via email at shop@stickerman.com.au with photographs of any issues or defects within this period.

Return Process:

• We may require the return of the product in its original packaging. Shipping costs for returns will be discussed with you before any freight is required.

Refund and Replacement:

• Upon approval of the eligible return, Stickerman Australia Pty Ltd will replace 100% of the product, including shipping.

Our Commitment:

• Our focus is on providing standout quality and service. If you encounter any issues, contact us, and we'll do our utmost to assist and resolve to your satisfaction.